Refund policy
Thank you for shopping with Yaegur. This policy explains our return process, refund procedure, and the conditions that apply when requesting a return or refund for an eligible purchase.
30-Day Return Period
Yaegur provides a 30-day return period for eligible purchases.
Customers may submit a return request within 30 calendar days of the date the order was delivered. Requests made after this period may not qualify for a refund unless a different timeframe is required by applicable law.
Return Requirements
To begin a return, please contact our customer support team within the applicable 30-day period.
Returned merchandise should be in its original condition and must not have been misused or intentionally damaged. We may inspect the returned item before confirming whether it meets the requirements for a refund.
How to Start a Return
Before returning any product, please contact us at:
Email: Support@Yaegur.com
For faster assistance, please provide:
Order number
Name associated with the order
Email address used at checkout
Reason for the return
Photos of the product, when relevant
After reviewing your request, our support team will provide the applicable return instructions.
Return Shipping
Return shipping instructions will be provided after your return request has been reviewed.
Please do not send a return to our business address unless our customer support team specifically instructs you to use that address for your return.
Refunds
After the returned item has been received and inspected, we will notify you about the outcome of your refund request.
If the return is approved, the refund will be issued to the original payment method used for the purchase, generally within approximately 5–7 business days.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains a product different from the one you ordered, please contact us as soon as reasonably possible after delivery.
Please provide your order number along with clear photographs showing the product and the issue. This information will help us review your request and determine the appropriate next steps.
Order Cancellations
If you want to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests can only be accommodated when the order has not already been processed or dispatched. Once an order has been dispatched, cancellation may no longer be available. In that situation, you may request a return after delivery in accordance with this policy.
Contact Information
Business Name: Yaegur
Business Address:
1500 N Grant St, Ste 4856
Denver, CO 80203
United States
Email: Support@Yaegur.com
Phone: +1 816-280-9362
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM Central Time
Policy Changes
Yaegur may revise this Refund & Return Policy when necessary. Any updated version will be posted on this page so customers can review the current policy before making a purchase.