FAQs

How do I place an order?

To purchase a product, select the item you would like from our website, add it to your shopping cart, and proceed through checkout. Enter the requested information and select one of the payment options available at checkout to complete your order.

What is your order cut-off time?

Orders submitted before 5:00 PM Central Time, Monday through Friday, are processed on the same business day. Orders received after the daily cut-off are processed on the following business day.

Which shipping carriers do you use?

The carrier used for an order can depend on the delivery destination, selected shipping service, and other order requirements. Applicable shipping and carrier information will be provided when available.

Will I receive tracking information?

Yes. When tracking is available for your shipment, the tracking details will be sent in your shipping confirmation email once your order has been dispatched.

Can I cancel or make changes to my order?

If you need to cancel an order or make a change, please contact us as soon as possible. We can only accommodate cancellation or modification requests when the order has not yet been processed or dispatched.

What if my order arrives damaged or I receive the wrong item?

If your order arrives damaged, defective, or contains an item different from what you ordered, please contact our customer support team. Include your order number and, when relevant, clear photos of the product and its packaging so we can review the issue and determine the appropriate next steps.

How long does order processing take?

Orders generally take 1–3 business days to process before they are dispatched.

How long will my delivery take?

After an order has been dispatched, delivery generally takes up to 7 business days. Including the processing period, the estimated total delivery timeframe is approximately 2–10 business days from the date the order is placed.

Actual delivery time may vary depending on the destination and the time required to process the order.

Is standard shipping free?

Yes. Free Standard Shipping is available on all orders.

How can I contact Yaegur?

For questions about products, orders, shipping, returns, refunds, or other store-related matters, you can contact us using the information below:

Business Name: Yaegur

Business Address:
1500 N Grant St, Ste 4856
Denver, CO 80203
United States

Email: Support@Yaegur.com

Phone: +1 816-280-9362

Is shopping on Yaegur secure?

Our website uses HTTPS to help protect connections between your browser and our website. Payment transactions are processed through the payment methods made available during checkout. We recommend reviewing the payment and order information displayed at checkout before submitting your order.